privacypolicy

1. INTRODUCTION

This Privacy Policy explains how Viva Booking B2B by Barwa Travel and Events collects, uses, stores, and protects personal and business information obtained through our platform.

By accessing or using our platform, you agree to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

Business and Account Information

Full name
Company name
Email address
Phone number
Business address
Billing information
Account credentials

Traveler Information

Passenger names
Date of birth
Nationality
Passport details
Visa information
Contact information

Technical Information

IP address
Browser type
Device information
Operating system
Login activity
Usage statistics

3. HOW WE USE YOUR INFORMATION

We use the collected information to:

Provide and manage our services
Process travel bookings
Facilitate visa applications
Arrange medical travel services
Communicate booking confirmations and updates
Provide customer support
Prevent fraud and unauthorized activities
Improve platform performance and user experience
Comply with legal and regulatory obligations

4. INFORMATION SHARING

We may share information with:

Airlines
Hotels and accommodation providers
Transfer and transportation suppliers
Tour and excursion operators
Insurance providers
Visa and immigration authorities
Payment service providers
Technology partners supporting our platform operations

We do not sell, rent, or trade personal information to third parties for marketing purposes.

5. DATA RETENTION

We retain personal information only for as long as necessary to:

Deliver requested services
Maintain business records
Comply with legal, accounting, and tax obligations
Resolve disputes and enforce agreements

6. DATA SECURITY

We implement appropriate technical and organizational measures to protect information against:

Unauthorized access
Accidental disclosure
Loss or destruction
Alteration or misuse

While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.

7. COOKIES AND SIMILAR TECHNOLOGIES

Our platform may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic and performance
Enhance security and authentication

Users may manage cookie preferences through their browser settings.

8. USER RIGHTS

Subject to applicable laws, users may have the right to:

Access their personal information
Correct inaccurate information
Request deletion of certain data
Restrict or object to specific processing activities
Request a copy of their personal data

9. TRAVELER DATA RESPONSIBILITY

Business users of Viva Booking B2B are responsible for obtaining all necessary permissions and consents from travelers before submitting personal information through the platform.

10. INTERNATIONAL DATA TRANSFERS

As travel services often involve international suppliers and authorities, personal information may be transferred to countries outside the user's country of residence when necessary to provide the requested services.

11. THIRD-PARTY WEBSITES

Our platform may contain links to third-party websites.

Viva Booking B2B is not responsible for the privacy practices, content, or security of external websites.

12. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Updated versions will be published on the platform and become effective upon publication.

13. CONTACT INFORMATION

Viva Booking B2B by Barwa Travel and Events

Email: booking@vivabookingb2b.com

Website: www.vivabookingb2b.com

For any questions regarding this Privacy Policy or the processing of personal data, please contact us using the information above.

14. ACCEPTANCE

By accessing or using Viva Booking B2B, you acknowledge that you have read, understood, and accepted this Privacy Policy.