TERMS AND CONDITIONS
Viva Booking B2B by Barwa Travel and Events
1. Introduction
Welcome to Viva Booking B2B, a professional travel booking platform operated by Barwa Travel and Events. By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
2. Services Provided
Viva Booking B2B provides access to the following travel-related services:
- Flight Reservations
- Hotel Reservations
- Visa Assistance Services
- Holiday Packages
- Excursions and Activities
- Airport and Ground Transfers
- Travel Insurance
- Medical Travel Services
All services are subject to availability and the terms of the respective suppliers, airlines, hotels, embassies, insurance providers, and service partners.
3. Eligibility
The platform is exclusively intended for registered travel agencies, tour operators, corporate clients, and authorized business partners.
Users must provide accurate registration information and maintain the confidentiality of their account credentials.
4. Booking Conditions
- All bookings are subject to confirmation by the relevant supplier.
- Prices displayed on the platform are subject to change without prior notice until the booking is confirmed.
- Users are responsible for verifying passenger names, travel dates, passport details, and all booking information before final confirmation.
- Any modification or cancellation request is subject to the supplier's applicable rules and penalties.
5. Payment Terms
- All bookings must be paid according to the agreed commercial arrangements.
- Credit facilities, where applicable, are granted solely at the discretion of Barwa Travel and Events.
- Late payments may result in suspension of access to the platform and cancellation of credit facilities.
- The user remains fully responsible for all bookings made through their account.
6. Visa Services
- Visa processing is subject to approval by the relevant embassy, consulate, or immigration authority.
- Viva Booking B2B does not guarantee visa approval.
- Visa fees, service charges, and government fees are generally non-refundable once the application has been submitted.
- Clients are responsible for providing accurate and complete documentation.
7. Travel Insurance
- Travel insurance coverage is provided by third-party insurance providers.
- Coverage terms, exclusions, and claim procedures are governed by the insurer's policy.
- Users should review policy documents carefully before purchase.
8. Medical Travel Services
- Medical travel arrangements are provided for facilitation purposes only.
- Viva Booking B2B does not provide medical advice or treatment.
- Medical decisions, treatments, and outcomes remain the sole responsibility of the healthcare provider and the traveler.
9. Supplier Responsibility
Flights, hotels, transfers, excursions, insurance, and other travel services are provided by independent suppliers.
Barwa Travel and Events acts as an intermediary between users and suppliers and shall not be liable for:
- Flight delays or cancellations
- Hotel overbooking
- Supplier insolvency
- Changes imposed by governments or authorities
- Force majeure events
- Denied boarding or entry
10. Cancellation and Refunds
- Cancellation and refund conditions vary according to the supplier's policy.
- Refund processing times depend on airlines, hotels, embassies, insurance companies, and payment providers.
- Service fees may remain non-refundable even if a booking is canceled.
11. User Obligations
Users agree to:
- Use the platform lawfully.
- Maintain account security.
- Provide accurate customer information.
- Respect supplier rules and regulations.
- Refrain from fraudulent, abusive, or unauthorized activities.
12. Intellectual Property
All platform content, logos, trademarks, software, databases, and materials are the exclusive property of Barwa Travel and Events and may not be copied, reproduced, or distributed without prior written authorization.
13. Limitation of Liability
To the maximum extent permitted by law, Barwa Travel and Events shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of the platform or travel services booked through it.
14. Force Majeure
Barwa Travel and Events shall not be held responsible for delays, interruptions, or failure to perform due to circumstances beyond its reasonable control, including but not limited to:
- Natural disasters
- Pandemics
- Government restrictions
- Political unrest
- War
- Airline operational disruptions
15. Account Suspension
- Non-payment
- Fraudulent activities
- Violation of these Terms and Conditions
- Misuse of the platform
16. Privacy and Data Protection
Personal and business information collected through the platform will be processed in accordance with applicable data protection regulations and our Privacy Policy.
17. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable to Barwa Travel and Events' jurisdiction of operation.
18. Amendments
Barwa Travel and Events reserves the right to modify these Terms and Conditions at any time. Updated versions shall become effective immediately upon publication on the platform.
19. Contact Information
Viva Booking B2B by Barwa Travel and Events
Email: booking@vivabookingb2b.com
Website: www.vivabookingb2b.com